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Big Twin Aruba - FAQ's


Q: Are the rental prices per bike or per person?
A: The prices are per bike.

Q: Where is your dealership located from the cruise terminal and how far?
A: When you exit the main gate, go left. You’ll see us two blocks down the road on your right.

Q: How do I make reservations online?
A: Go to our web site harleydavidson-aruba.com click on the rental page and fill out a ‘secure online reservation’.

Q: Do I need to make a reservation? If so, how far in advance?
A: We recommend that you make a reservation at least two weeks in advance.

Q: How much is the deposit to rent a bike? Do you charge it?
A: The deposit to rent a bike is a $1000; it is done via a pre-authorization on your credit card.

Q: What is your cancellation policy for rental reservations?
A: You have to cancel minimum 48 hours in advance; otherwise you’ll be charged in accordance with your reservation.

Q: What type of bikes do you rent?
A: The Heritage Softail Classic and Road King.

Q: Do your bikes have saddlebags and a backrest?
A: Yes, all our bikes have saddlebags and sissy bars.

Q: What does the half day and a full day consist of?
A: Half day consists of 4 hours.
In the morning from 9:00 – 1:00 PM or in the afternoon from 1:30 – 5:30 PM
The Full Day is 8 hours. From 9:00 AM- 5:30 PM.

Q: Do I need a motorcycle license to rent a Harley-Davidson?
A: Yes, you need to have a motorcycle license or an endorsement on the regular driver’s license.

Q: What day of the week is the tour offered?
A: The tour is offered everyday from Monday-Saturday in the morning and afternoon.

Q: The cruise ship docks at 8 AM, will we arrive on time for the half day tour in the morning?
A: Yes, we are 10 minutes walking distance from the cruise terminal and we open at 9:00 AM., usually the tour leaves at 9:30A.M.

Q: Are you open on Sunday’s?
A: No, Sunday’s we are closed.
Our opening hours are from Monday-Saturday from 9:00 AM -6:00 PM

Q: How do I buy shirts and have them shipped to me?
A: Go to www.hdshirts.com and order shirts from there, they guarantee a 3 business day delivery.

Q: Do we get a discount if we are a HOG member?
A: We only give discounts on rentals with the HOG member card, not on store merchandise.

Q: Do you do Harley-Davidson T-shirt trades?
A: No, we do not do trades.

Q: Do you have pick up service?
A: Pick-up service is not offered by us...

Q: Is there a helmet law on the Island of Aruba?
A: Yes, there is a helmet law, we provide these free.


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